It's no surprise that customer experience is the number one priority. A Walker study found that at the end of 2020, customer experience overtook price and product as the key brand differentiator. However, according to a Forrester Consulting study, despite customer experience becoming more imperative for competitive differentiation, organizations often fail in exceeding customer expectations.
Gartner estimates that by 2022, 60% of large organizations will extend their CX technology and process goals by tying together disparate systems in a holistic approach focused on customer needs. Additionally, according to Hubtype, $641B will be spent on CX technologies in 2022. Automation, contact centre technology, proactive service and customer service analytics have become investment priorities for customer support and service (CSS) leaders.
4th Annual Customer Experience is aimed to gather insightful ideas and discuss with industry leaders on how to implement the right technologies for creating a holistic digital customer experience design and delivery. Discuss with experts about the importance of customer experience transformation and discover the cutting-edge technology to scale your business growth, drive profitability and build unique competitive advantages.
• Uncovering brand discoverability via targeted contexts and platforms, guide a personalized journey to desired next-based action
• Designing next-generation CX products and services to increase customers' personalization, engagements and business revenue
• Exploring the latest CX trends from Voice Apps and VoiceBots, Cloud-based CEHs, AI image recognition to emerging voice, mixed reality and 5G platforms
• Take advantage of AI and machine learning to identify patterns in customer behaviours to power real-time predictive analytics
• Tapping into location intelligence and habit loops to shift customers' behaviour
For more information regarding the event, please view our brochure here
If you have any enquiries, please do not hesitate to contact me at +603-2775 0067 or email us here
Limited seats are allocated for this event. Group booking package available with terms and conditions applied.
To register for this international conference, kindly fill in the registration form and fax or email it back to me.
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